Delivery Options

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PLEASE NOTE: The ongoing effects of the COVID-19 pandemic continues to have a significant effect on distribution and shipping times, especially for international orders. Please bear with us!

All delivery times apply only if the order is made prior to 2pm that day. Most of our parcels are shipped with Royal Mail, with the exception of larger items (such as racks, bars, and bigger bags), which will be shipped with DHL on a next-day service.

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UK

UK Standard ( < £30 ) Untracked 48h: 2-4 days £3.75
UK Free Delivery ( > £30 ) Tracked 48h: 2-4 days £0.00
UK Priority (all orders) Tracked 24h: 1-2 days £5.50

NOTE: Highlands & Islands, Northern Ireland, and Channel Island orders may be shipped with RM's distribution partners, and are likely to take a few days longer.

If you'd prefer to come by and pick up your items yourself, you'd be very welcome at the shop within our usual opening hours - just give us a bell or leave a message in the order notes box at checkout.

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International

Europe - Zones 1 & 2 International Tracked & Signed: 4-10 days £12.60
USA & Canada International Tracked & Signed: 10-28 days £13.75
Rest of the World International Tracked & Signed: 10-28 days £13.75

Europe Zone 1 destinations: Belgium, France, Germany, Guernsey, Ireland, Jersey, Luxembourg, Monaco and the Netherlands.
Europe Zone 2 destinations: Andorra, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the Holy See (Vatican City State). 

PLEASE NOTE: If you are buying from overseas (including EU countries in the aftermath of Brexit) you won't be charged UK VAT but you will be liable for VAT/Sales Tax and any applicable Import Duties/Taxes/Admin fees when your parcel reaches your country.

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Safeplaces, delivery instructions, etc.

If you have any special instructions for the delivery service, such as entry codes, preferred neighbour drop-offs, or safe places to leave your parcel, please put these in the order notes box at checkout.

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Returns

We are very happy to accept returns, whether there's a problem with the item or you've simply changed your mind. Simply parcel it up and post it right back to us at the shop address:

Bikemonger
Duck Hill
Ripon
HG4 1BL

If an item is faulty, missing something, or we've sent you the wrong thing - first of all, sincerest apologies - please do drop us an email or give us a ring, and we'll have a tracked, paid-for returns label sent out to you, either digitally or hard-copy. Alternatively, if you're close by, you can just swing by the shop and we'll get you sorted pronto.